How long until my order arrives?
Due to various factors including warehousing and shipping providers, your order will usually arrive in around 7 days. However (unless otherwise specified), orders can take up to 14 days to arrive. Please contact us immediately if your order does not arrive within 14 days.
Why are your prices so low?
By streamlining the supply chain, we are able to minimize the costs incurred by our customers. Unlike retail stores, we go straight to the source for our goods. Items are shipped Flat-Packed and require some assembly. Want to have it done for you? Ask about our assembly service.
Do you have a showroom?
No. Unfortunately not, a large part of reducing costs for our customers is minimizing our own costs. By offering items shipped flat-packed directly to your door, we are able to provide customers with detailed pictures and descriptions of items through our website.
Is my financial information safe with OnlinePlaza.com?
Absolutely! We make every effort to ensure your privacy and security not only through TrustCare, Secure Credit Card Transactions and Paypal, but by remaining in strict compliance with government financial regulations on online trade.
How are shipping fees calculated?
Our shipping calculations are determined by the total value of the order and the delivery location. On average, our shipping range from HK$200 lowest to HK$430 highest. However, for certain items the shipping fee is pay by delivery. Please note that normal shipping fees do not apply to customers in Discovery Bay, Tung Chung, Ma Wan, Ap Lei Chau and outlying island regions. Please visit our Home Delivery page for more details.
What is the proper way to place an order? What forms of payments do you accept?
Shopping on OnlinePlaza.com is simple. Browse through thousands of items and select the item(s) of your choice. Add to the cart and continue to shop or simply proceed to confirming your purchase by filling out a form with your details, then simply checkout. Currently we accept three payment methods: Bank Deposit to our Hong Kong HSBC account (select "Bank Deposit" as payment method and our system will provide all information needed to make a deposit), Secure Credit Card transactions & Paypal (Direct from your Paypal account or by Credit Card)
Do you ship internationally?
Our operations currently limit us to shipping only within Hong Kong. However, we look forward to expanding our shipping globally as we continue to grow and expand.