shipping-image6.png ship-new3.png

OnlinePlaza.com is happy to provide delivery to the door of your home at reasonable prices. Our delivery service is also available for outlying islands in Hong Kong. Please review our Delivery Terms & Conditions below:

Home Delivery Terms & Conditions:

  • Under normal circumstances OnlinePlaza.com will deliver your order in 7 - 14 days. Made to order items and items out of stock may take longer. Any shipping information specific to the item will be found in the item description. An OnlinePlaza.com agent will contact you to arrange the specific date and time.
  • We are not able to offer our home delivery service to restricted areas.
  • Our Home delivery service does not apply to addresses where goods cannot be delivered via stairs or lift, flats on the 9th floor or above in buildings without lifts or homes on the water (boathouse or yacht) or construction / renovation sites.
  • If deliveries are required to be made to a quayside or pier on Hong Kong Island or in Kowloon, the customer is responsible for arranging sea transport, loading/unloading, and paying for any charges incurred as a result. Additional purchases, new sales invoices or any changes must be made three days before the scheduled delivery date.
  • An administration fee of $150 will be charged for the rescheduling of a delivery the day before or day of the delivery date or due to no one being at home to receive the order.
  • All items will be arranged for delivery within 24 hours of arrival in our Hong Kong warehouse.
  • Under bad weather conditions, such as rain with thunderstorm, when typhoon signal No.8 is hoisted, a black rainstorm warning is in effect or when ships are suspended, serious flooding occurs or roads are blocked or closed due to weather factor. Delivery appointment will be re-arranged at no additional charge.

 Outlying Islands Home Delivery Service Terms & Conditions:

  • Our Home delivery service does not apply to addresses where goods cannot be delivered via stairs or lift, flats on the 9th floor or above in buildings without elevators or homes on the water (boathouse or yacht) or construction / renovation sites.
  • Outlying islands delivery service charge covers addresses only within a 50m parameter of the unloading point. For addresses outside the prescribed scope, a surcharge is required as follows (on a per delivery address basis):
    • $150 for delivery address between 50m and 100m
    • $200 for delivery address between 100m and 200m
    • $300 for delivery address for over 200m.
    • For buildings without lift or product can only access through staircases, there will be additional delivery charge of $200 per floor, up to 8 floors (charges start from second floor).
  • Outlying islands refer to Lantau Island (areas accessible by the Tung Chung Road south of Shek Mun Kap Road on Lantau), Lamma Island, Cheung Chau and Peng Chau. Each island is designated with a specific delivery dates.
  • Delivery failure due to no one answering the door upon the arrival of goods at the appointed time, or to circumstantial limitations such as the entrance being too small, will require a rescheduled delivery and therefore incur double delivery charges.
  • All items will be arranged for delivery within 24 hours of arrival in our Hong Kong warehouse.
  • All rescheduling of delivery, additional purchases, new sales invoices and any scheduled changes must be made 3 days before the scheduled delivery date. Otherwise, a double delivery charge will be incurred.
  • Under bad weather conditions, such as rain with thunderstorm, when typhoon signal No.8 is hoisted, a black rainstorm warning is in effect or when ships are suspended, serious flooding occurs or roads are blocked or closed due to weather factor. Delivery appointment will be re-arranged at no additional charge.
Delivery arrangement:
 
Schedule of delivery varies by location. Please contact our staff or email for more information (info@onlineplaza.com).
 
Delivery reschedule/delivery request:
If you would like to reschedule an existing delivery please send an email to info@onlineplaza.com and call us at 2509 3988.